Pricing

Pay for the software. Twilio bills your usage.

Two separate bills, on purpose. Syncodial charges a flat software plan. Twilio charges your telecom usage directly, so those costs stay transparent and go to you.

Plans and pricing

Starter

$19/mo

Billed monthly, or save two months on annual

For a small team getting off the Twilio console.

3 seats included, then $10 per extra seat

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  • Shared inbox for SMS and MMS
  • Browser calling and voicemail
  • Contacts, history, CSV import and export
  • Analytics dashboard
  • Assignments and conversation states
  • Role based permissions

Pro

14-day trial plan
$49/mo

Billed monthly, or save two months on annual

For growing teams that live in the inbox.

5 seats included, then $15 per extra seat

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  • Everything in Starter
  • Automations on inbound messages
  • Automation activity and run history
  • WhatsApp available as a paid add-on

Business

$129/mo

Billed monthly, or save two months on annual

For larger teams that need recordings and depth.

15 seats included, then $22 per extra seat

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  • Everything in Pro
  • Call recording storage on your numbers
  • 15 included seats for larger teams
  • WhatsApp available as a paid add-on

Enterprise

Custom

Tailored to your scale and terms

For organizations with custom scale and terms.

Contact sales
  • Custom seat counts
  • Custom onboarding and migration
  • Security and procurement review
  • Custom contract and invoicing
  • Dedicated support
Compare all plans
FeatureStarterProBusinessEnterprise
Included seats3515Custom
Team inbox (SMS and MMS)
Browser calling and voicemail
Analytics dashboard
Automations on inbound
Call recording storage
WhatsAppAdd-onAdd-onAdd-onAdd-on

WhatsApp is a paid add-on. AI is a planned add-on, not yet available.

14-day Pro trial. No card required. Twilio bills usage directly. Syncodial bills your software plan.

Twilio console alone vs Syncodial

Twilio is the infrastructure. Syncodial is the team layer.

The Twilio console is powerful, and it is built for developers. Syncodial gives your team a workspace on top of it, and you keep the same account underneath.

Twilio console aloneSyncodial with your Twilio account
You own the Twilio account and numbers Yes Yes
Twilio bills usage directly to you Yes Yes
Shared team inbox for SMS and WhatsApp No Yes
Contact context and conversation historyRaw logs Yes
Assign, transfer, and resolve conversations No Yes
Browser calling with voicemail No Yes
WhatsApp templates inside the inbox No Yes
Automations on inbound messagesBuild it yourself Yes
Analytics dashboard for the teamRaw logs Yes
Roles and permissions for agentsAccount level Yes
FAQ

Questions, answered plainly

Where an answer depends on Twilio or Meta availability, we say so.

Who bills message and call usage?
Twilio bills usage directly. Syncodial bills your software plan. The two bills stay separate, so telecom costs are always transparent and go straight to you.
Does Syncodial support WhatsApp?
Yes, as a paid add-on. You register your WhatsApp sender and WABA in the Twilio console, and Syncodial records it, tracks Meta approval, manages templates, and handles the 24 hour reply window inside the team inbox. WhatsApp availability depends on Twilio and Meta approval.
Is call recording included?
Call recording storage is available on the Business plan. It is off by default, gated by a workspace toggle, and plays a consent message when enabled.
What happens after the trial?
The trial is 14 days of Pro with no card required. When it ends you choose a plan and check out through Paddle. If you do nothing, the workspace becomes read only until you pick a plan.
Can I cancel?
Yes. You can cancel your software subscription at any time from the billing page. You can also export your workspace data and request workspace deletion.

Start your 14-day Pro trial

No card required. Connect your Twilio account and invite your team in minutes.

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14-day Pro trial. No card required.