One inbox for SMS, MMS, and WhatsApp
Stop juggling the Twilio console, a spreadsheet of numbers, and a group chat. Your team works every conversation from one shared inbox.
Inbox
LiveInbound texts and WhatsApp messages arrive in one place, in real time. Every thread carries the contact, the history, and the channel, so anyone on the team can pick it up and know exactly where things stand.
- SMS, MMS, and WhatsApp share one inbox
- Assign a conversation, or leave it in the shared queue
- Filter by open, unassigned, mine, or resolved
- See delivery status on every outbound message
- Reopen a closed WhatsApp window with an approved template
What you get
Assignment and ownership
Give a conversation an owner so nothing gets dropped or double-handled.
Filters and search
Cut the inbox to what needs you: open, unassigned, mine, or resolved.
Contact context
Name, number, tags, notes, and past conversations sit beside the thread.
Message status
Queued, sent, delivered, or failed, shown as a clear icon with retry.
Transfer and states
Hand a conversation to a teammate, and mark it open, snoozed, or resolved.
Contacts and merge
Import contacts, add tags and notes, and merge duplicates cleanly.
WhatsApp conversations follow the 24-hour reply window. When it closes, the composer switches to an approved template so you always stay within Meta's rules.
Give your team a better place to work
Connect the Twilio account you already own and start in minutes. Keep your numbers, your usage, and your data.
14-day Pro trial. No card required.