WhatsApp Business, on a sender you own
You register the WhatsApp sender and WABA in your Twilio account. Syncodial records it, tracks approval, and brings every WhatsApp conversation into the same team inbox.
The 24-hour reply window closed
Send an approved template to reopen the conversation.
Send a templateWhatsApp has rules that are easy to get wrong. Syncodial handles the 24-hour reply window and template approval for you, so your team can answer customers without breaking Meta's requirements.
- Your customer-owned Twilio WhatsApp sender
- Create templates and submit them for approval
- Track approval status through Meta
- The 24-hour reply window is enforced for you
- WhatsApp threads live in the shared inbox
What you get
Bring your own sender
You own the WhatsApp sender and WABA in Twilio. Syncodial records it.
Template management
Draft templates with variables and submit them for review.
Approval tracking
See draft, pending, approved, or rejected, with the rejection reason.
24-hour window
Reply freely within 24 hours. After that, send an approved template.
Inbox integration
WhatsApp sits beside SMS in the same inbox, with the same team workflow.
Paid add-on
WhatsApp is a paid add-on you enable when you need it.
WhatsApp availability depends on Twilio and on Meta's approval of your sender and templates. Sender and WABA setup happens on the Twilio side, and final approval is handled by Meta.
Give your team a better place to work
Connect the Twilio account you already own and start in minutes. Keep your numbers, your usage, and your data.
14-day Pro trial. No card required.