Bring your own Twilio

Your Twilio account. Your numbers. One team workspace.

Syncodial gives your team SMS, voice, and WhatsApp in one inbox, on the Twilio account you already own. You keep the numbers, the usage, and the data.

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14-day Pro trial. No card required.

SMS and MMSVoiceWhatsApp
app.syncodial.com/w/acme-support/dashboard
The model

How Bring Your Own Twilio works

You connect the Twilio account you already own. Twilio stays your telecom provider and bills your usage. Syncodial is the software layer your team works in.

Your Twilio account

You own the account, numbers, and usage.

You keep the direct telecom relationship.

Twilio bills usage directly.

Scoped API keyAuth Token never stored

Syncodial workspace

Team inbox, calling, WhatsApp,

contacts, automations, analytics.

Syncodial bills your software plan.

One shared workspace

Your team

Assign, resolve, and collaborate.

Roles and permissions keep access right.

Everyone works one queue.

The product

One workspace, every channel

The same account, five ways. Switch between the parts of Syncodial your team lives in.

One shared inbox for every channel

SMS, MMS, and WhatsApp land together. Assign, filter, and reply with full contact context, and see delivery status on every message.

AssignmentFiltersMessage status
app.syncodial.com/w/acme-support/inbox
Built for the work

The details that keep a team in sync

The parts that do not need their own screenshot, but matter every day.

Nothing falls through

Assign a conversation, transfer it, and mark it open, snoozed, or resolved. Everyone shares one queue and sees who has what.

OpenAssignedSnoozedResolvedRCAMJT

Real time

New messages arrive live, with a clear unread and delivery state.

Live

Contacts with context

Name, number, tags, notes, and every past conversation, beside the thread.

Roles that fit

Six roles and a granular, default-deny permission model for the whole team.

Compliant by default

Opt-outs are honored, the WhatsApp 24-hour window is enforced, and high-value actions are recorded in an audit log.

Your data stays yours

Export the whole workspace as a single file whenever you want, and request deletion with a grace window. Your Twilio account, numbers, and usage are always yours.

Team and permissions

One workspace, the right access for everyone

Invite your team, give each person a role, and share one queue. Conversations can be assigned, transferred, and resolved so nothing gets dropped and nobody steps on each other.

  • Workspaces per team
  • Six roles, granular permissions
  • Assign and transfer conversations
  • Invitations with seat limits
  • Shared contacts and history
  • Default deny access model
Team Invite
RCRiley ChenOwner
AMAisha MalikManager
JTJordan TateAgent
NKNoah KimAgent
OwnerAdminManagerAgentViewerBilling Admin
Security and ownership

The keys to your Twilio account stay with you

The most important control comes first: we never hold the keys to your account. Everything below is shipped in the product today.

Auth Token never stored

You create a scoped Standard API key. We never store your Twilio Auth Token.

Encrypted credentials

Stored Twilio credentials are encrypted at rest.

Signed webhooks

Inbound webhooks use a secret URL token and an HMAC signature.

Two-factor authentication

TOTP two-factor with an authenticator app, built in.

Recovery codes

Single-use recovery codes for when you lose your device.

Session management

See active sessions and sign out other devices.

Role based permissions

Six roles and a granular permission matrix, default deny.

Audit logs

High value actions are recorded for review.

Data export

Export your workspace data as a single JSON file.

Workspace deletion

Request deletion with a grace window, then a full purge.

We describe only what is shipped. We do not claim security certifications we do not hold.

Twilio console alone vs Syncodial

Twilio is the infrastructure. Syncodial is the team layer.

The Twilio console is powerful, and it is built for developers. Syncodial gives your team a workspace on top of it, and you keep the same account underneath.

Twilio console aloneSyncodial with your Twilio account
You own the Twilio account and numbers Yes Yes
Twilio bills usage directly to you Yes Yes
Shared team inbox for SMS and WhatsApp No Yes
Contact context and conversation historyRaw logs Yes
Assign, transfer, and resolve conversations No Yes
Browser calling with voicemail No Yes
WhatsApp templates inside the inbox No Yes
Automations on inbound messagesBuild it yourself Yes
Analytics dashboard for the teamRaw logs Yes
Roles and permissions for agentsAccount level Yes
Pricing

Software pricing that stays separate from telecom

You pay Syncodial for the software plan. Twilio bills your usage directly, so telecom costs stay transparent and go straight to you.

Starter

$19/mo

Billed monthly, or save two months on annual

For a small team getting off the Twilio console.

3 seats included, then $10 per extra seat

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  • Shared inbox for SMS and MMS
  • Browser calling and voicemail
  • Contacts, history, CSV import and export
  • Analytics dashboard
  • Assignments and conversation states
  • Role based permissions

Pro

14-day trial plan
$49/mo

Billed monthly, or save two months on annual

For growing teams that live in the inbox.

5 seats included, then $15 per extra seat

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  • Everything in Starter
  • Automations on inbound messages
  • Automation activity and run history
  • WhatsApp available as a paid add-on

Business

$129/mo

Billed monthly, or save two months on annual

For larger teams that need recordings and depth.

15 seats included, then $22 per extra seat

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  • Everything in Pro
  • Call recording storage on your numbers
  • 15 included seats for larger teams
  • WhatsApp available as a paid add-on

Enterprise

Custom

Tailored to your scale and terms

For organizations with custom scale and terms.

Contact sales
  • Custom seat counts
  • Custom onboarding and migration
  • Security and procurement review
  • Custom contract and invoicing
  • Dedicated support
Compare all plans
FeatureStarterProBusinessEnterprise
Included seats3515Custom
Team inbox (SMS and MMS)
Browser calling and voicemail
Analytics dashboard
Automations on inbound
Call recording storage
WhatsAppAdd-onAdd-onAdd-onAdd-on

WhatsApp is a paid add-on. AI is a planned add-on, not yet available.

14-day Pro trial. No card required. Twilio bills usage directly. Syncodial bills your software plan.

FAQ

Questions, answered plainly

Where an answer depends on Twilio or Meta availability, we say so.

What is Bring Your Own Twilio?
You connect the Twilio account you already own to Syncodial. Twilio stays your telecom provider and bills your usage. Syncodial is the team software layer on top: a shared inbox, calling, WhatsApp, contacts, automations, and analytics.
Do I keep my Twilio account?
Yes. The account, the phone numbers, the usage, and the data stay yours. If you ever stop using Syncodial, your Twilio account is unaffected.
Who bills message and call usage?
Twilio bills usage directly. Syncodial bills your software plan. The two bills stay separate, so telecom costs are always transparent and go straight to you.
Does Syncodial store my Auth Token?
No. We never store your Twilio Auth Token. You create a scoped Standard API key in the Twilio console, and Syncodial uses that. Inbound webhooks are authenticated with a secret URL token and an HMAC signature.
Can I use my existing Twilio numbers?
Yes. You can import numbers you already have on your Twilio account, and Syncodial configures their webhooks for you.
Can I buy new numbers?
Yes. You can search and buy numbers from inside Syncodial. Twilio charges the number and usage costs to your account directly.
Does Syncodial support WhatsApp?
Yes, as a paid add-on. You register your WhatsApp sender and WABA in the Twilio console, and Syncodial records it, tracks Meta approval, manages templates, and handles the 24 hour reply window inside the team inbox. WhatsApp availability depends on Twilio and Meta approval.
Is call recording included?
Call recording storage is available on the Business plan. It is off by default, gated by a workspace toggle, and plays a consent message when enabled.
Can my whole team use it?
Yes. Invite your team, assign roles, and give each person the right permissions. Conversations can be assigned, transferred, and resolved so the team shares one queue.
What happens after the trial?
The trial is 14 days of Pro with no card required. When it ends you choose a plan and check out through Paddle. If you do nothing, the workspace becomes read only until you pick a plan.
Can I cancel?
Yes. You can cancel your software subscription at any time from the billing page. You can also export your workspace data and request workspace deletion.
Is there a mobile app?
A mobile app is on the roadmap. Today the product is a web dashboard that works on desktop and mobile browsers. We do not list mobile app features that are not shipped.
Is Twilio Connect supported?
Not at launch. We use a customer owned scoped API key because it supports the full feature set, including the browser softphone. We researched Twilio Connect and will revisit it only if it clears those capabilities.
What countries are supported?
Availability of numbers, SMS, voice, and WhatsApp depends on your Twilio account and Twilio's own country coverage. Syncodial works wherever your Twilio account can send and receive.

Give your team a better place to work

Connect the Twilio account you already own and start in minutes. Keep your numbers, your usage, and your data.

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14-day Pro trial. No card required.