Numbers you can actually staff on
See how your team is doing without exporting logs and building spreadsheets. The analytics dashboard is computed from your real conversations and calls.
Analytics
Pick a range and read the story: how much came in, how fast you replied, which channels your customers use, and who on the team is doing the work. Enough to plan staffing and spot problems early.
- Conversation volume over time
- Messages in and out
- Calls placed and answered
- Average first response time
- Channel mix and most active teammates
What you get
Volume over time
Daily inbound and outbound volume across your chosen range.
Messages in and out
Totals for what your customers sent and what your team replied.
Calls
Calls placed and answered, alongside your messaging totals.
First response time
The average time to the first reply after a customer message.
Channel mix
The share of activity across SMS, WhatsApp, and voice.
Teammate activity
Who is most active, so you can balance the load.
Reports are computed on demand from your operational data, with daily buckets in UTC. A workspace time zone option and full CSV export are planned and are not described here as current.
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